Returns & Exchanges

At Kimbo Coffee, we strive to ensure every cup is perfect; however, due to the perishable nature of our coffee products, we can only accept returns on unopened items or damaged equipment within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unopened coffee bags or unused accessories in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship to Roastery

  Affix the provided shipping label to your package and drop it off at any authorized carrier location for delivery to our quality control center.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.